Lost baggage, bumped passengers, and flight delays - a recipe for disaster; and it continues to get worse.
The annual Airline Quality Rating survey released today found that overall, the industry did a poor job last year, and consumer complaints were up 60 percent.
This past year "was the worst year ever for the U.S. airlines," said Brent Bowen, a study co-author and professor at the University of Nebraska at Omaha's Aviation Institute. "Overall operational performance and quality declined once again to the lowest level that it's ever been."
AirTran and Jet Blue have taken the top spots, and were followed by Southwest, Northwest, and Frontier airlines. At the bottom of the list sat Atlantic Southeast Airlines. US Airways had the most complaints out of all airlines.
The study, compiled annually since 1991, is sponsored by the Aviation Institute at the University of Nebraska at Omaha and by Wichita State University.
Reporter John Thompson will have an update from Syracuse Hancock Airport with more from the Department of Aviation and Central New Yorkers on airline quality.
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