Today the Airline Quality Ratings came out for 2007. The results for this year represent the worst year in the 18 year history of the study. According to the ratings, complaints about airlines were up 60% from last year. In addition, one out of every four flights across the country faces some kind of delay. 2007 makes the fifth straight year that on-time arrivals have dropped.
The study is conducted each year by independent researchers at the aviation departments at the University of Nebraska at Omaha and Wichita State University. The results come from month-by-month ratings for the sixteen largest airlines in the United States. This year, Air Tran jumped two spots to secure the number one ranking of any airline in the country. Jet Blue, Southwest, Northwest, and Frontier Air round out the top five. Out of the sixteen airlines evaluated, Hancock International Airport only offers flights for seven of these airlines. Jet Blue, the highest rated airline available at Hancock, only offers about six flights in and out of the airport per day.
Deanna Stevens flew into Hancock today from Columbus, Ohio on Delta, the 10th ranked airline this year. Stevens said she didn't find out about the hour delay until the plan was supposed to start boarding. Another Delta customer, Tori Skilmon, was almost kicked off of her flight due to overbooking. Despite all these problems, Skilmon has no intention of stopping flying. "I want to see my grandchildren, so I'll definitely fly," she said.
If you would like to take part in this study for next year, click here.
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